Stress center: Abrupt resignation further dismays dispatchers

When the executive director of the city, county, and university’s troubled Emergency Communications Center abruptly resigned last week, questions and concerns started circulating among the center’s employees. “Barry [Neulen] was doing so many good things for us, and we were singing his praises to anybody and everybody,” says one employee. “I wholeheartedly believe Barry did […]

Short-staffed: Emergency Communications Center faces its own emergency

The center that handles all of the city, county, and university’s 911 calls is severely understaffed, and now it’s calling for help. “At this point, it’s basically an emergency,” says Taylor Ashley, a supervisor at the Emergency Communications Center. “It’s difficult because we have almost no time off work…If you’re not on call, then you’re […]